Shipping policy

Shipping Locations

We currently ship to selected international destinations, including but not limited to:

  • South Africa

  • United States

  • Canada

  • United Kingdom

  • Nigeria

  • Malaysia

  • New Zealand

If your country is not available at checkout, we unfortunately do not ship there at this time.

⏱️ Processing Time

  • Orders are processed within 1–3 business days

  • Orders are not shipped or delivered on weekends or public holidays

Once your order is processed, you will receive a confirmation email.

🚚 Estimated Delivery Times

Delivery times vary depending on your location:

  • South Africa: 5–10 business days

  • United States & Canada: 7–15 business days

  • Europe & UK: 7–15 business days

  • Nigeria & Malaysia: 10–20 business days

  • Other international locations: 10–25 business days

Please note that delivery times are estimates, not guarantees, and may be affected by customs processing or carrier delays.

💰 Shipping Costs

Shipping costs are calculated at checkout and are displayed before payment.

  • We aim to keep shipping costs fair and transparent

  • There are no hidden fees

All prices on our store are displayed in ZAR (South African Rand) unless otherwise stated.

🛃 Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country.

  • These charges are not included in our prices

  • Customers are responsible for any customs-related fees

📍 Order Tracking

  • Tracking information will be provided when available

  • Some international orders may experience delayed tracking updates

  • If tracking is unavailable, delivery will still proceed normally

❗ Incorrect Address & Failed Delivery

Please ensure your shipping address is correct at checkout.

  • Loyal Paws is not responsible for delays or losses caused by incorrect addresses

  • Orders returned due to address errors may require additional shipping fees

📩 Contact Us

If you have any questions about shipping, please contact us:

Email: loyalpaws.international@gmail.com
Business Name: Loyal Paws
Business Location: South Africa