Shipping Policy
LoyalPaws Shipping Policy
At LoyalPaws, we are committed to delivering our premium pet gear to your doorstep as quickly and safely as possible. Below are the details of our shipping process.
1. Order Processing Times
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders (especially during new product launches), shipments may be delayed by a few days. We will notify you via email if there is a significant delay.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: 7-50 business days.
Free Shipping: We offer free standard shipping on all orders over a certain value (as specified on our storefront).
3. International Shipping
We proudly ship worldwide! Please note that international shipments may be subject to import duties and taxes once a shipment reaches your country. LoyalPaws is not responsible for these charges; they are the responsibility of the customer.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
5. Damages & Lost Packages
LoyalPaws is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. Contact Information
If you have any questions about the status of your order or our shipping practices, please reach out to us directly:
Email: loyalpaws.international@gmail.com
Phone: 073 805 5223
Business Hours: [Insert Hours, e.g., Monday - Friday, 9 AM - 5 PM]