LoyalPaws Exchange Policy
At LoyalPaws, we want to ensure that every product is a perfect fit for your pet’s lifestyle. If something isn't quite right, we are here to help you get the correct item quickly.
1. Eligibility for Exchanges
To be eligible for an exchange, your item must meet the following criteria:
The request must be made within 14 days of receiving your order.
The product must be unused, in its original packaging, and in "like-new" condition.
For hygiene reasons, items showing signs of pet use (hair, dander, or odors) cannot be exchanged.
2. Non-Exchangeable Items
Certain products are excluded from our exchange policy due to safety and sanitary standards:
Partially used or "unfilled" products (e.g., opened cleaning solutions).
Electronics that have been registered or show significant wear (e.g., Collar Cameras).
Final Sale or clearance items.
3. The Exchange Process
Contact Us: Email our support team at loyalpaws.international@gmail.com with your order number and the item you wish to receive instead.
Approval: We will review your request and provide you with an exchange authorization and the return shipping address.
Ship the Item: Send the original item back to us. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Inspection & Shipping: Once we receive and inspect your item, we will ship out your new replacement item.
4. Shipping Costs for Exchanges
Customer Responsibility: Customers are responsible for the shipping costs associated with sending the original item back to us.
Our Responsibility: If the exchange is due to a defect or an error on our part, LoyalPaws will cover all shipping costs to ensure you get the right product at no extra charge.
Contact Our Team
Need help finding the right size or model? Reach out to us:
Email: loyalpaws.international@gmail.com
Phone: 073 805 5223
SMS: Message us at 073 805 5223 for quick support.
LoyalPaws: Premium Care for Your Loyal Companions.